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Complianceby Robert J. Wilson, Esq.March 25, 2021

It’s the Same, but Different

While we do not know what the political shift brought about by the last election cycle will do with any degree of certainty, the popular perception is that we can expect increased regulatory scrutiny.

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Dealer Opsby Michelle BertoliniMarch 25, 2021

The DOWC: Just the Facts

Though in the marketplace for more than 40 years, the DOWC is not widely well understood, often leading to misrepresentation and inaccurate information about the structural, financial, and tax attributes of this entity type.

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Dealer Opsby Kate SpataforaMarch 24, 2021

New York Strong: Dealers Prove Their Resiliency in the Face of Hardship 

Under the leadership of Mark Schienberg, the Greater New York Automobile Dealers Association has become the largest regional automobile dealer network in the country. 

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Dealer Opsby Justin GasmanMarch 22, 2021

Reframing F&I

Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.

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Dealer Opsby Kirsten Von BuschMarch 18, 2021

Utilizing Vehicle History to Minimize Portfolio Risk

Incorporating vehicle history reports into the lending decisions can help uncover hidden issues with the vehicle and adjust loan terms accordingly. 

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Are There Hidden Dangers at Your Store?

The documents that dealers use every day can be a danger that can be triggered by various contingencies.

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Dealer Opsby David FinkelsteinMarch 16, 2021

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes. 

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Digitalby Wayne WhiteMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Complianceby Gil Van OverMarch 11, 2021

Non-Excuses for Non-Compliance

Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.

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Dealer Opsby Walt DobrowskiMarch 9, 2021

The Why Behind the Showroom Greeting

No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.

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