Articles

Dealer Ops•by Ronnie Wendt•December 20, 2023

How to Improve Retention, Defection and Conquests

Targeted marketing and understanding data can help dealers win new customers and keep the ones they have.

Dealer Ops•by Staff•December 20, 2023

Industry veteran Max Zanan shares his thoughts on reinsurance, F&I risks and trends.

Dealer Ops•by Justin M. Osburn•December 20, 2023

While it’s difficult to measure, a store with an ever-improving system and process is going to grow on its own merit.

Dealer Ops•by Gil Van Over•December 20, 2023

Follow these steps to have confidence in what you're dealing with.

Dealer Ops•by Melinda Zabritski•December 15, 2023

Prime share continued to dominate in the quarter, Experian data show.

Dealer Ops•by Hannah Mitchell•December 15, 2023

Lack of crash-test dummies modeled to represent adult females is a regulatory gap that should be filled.

Dealer Ops•by David Ibarra•December 12, 2023

Agents must develop purpose, teamwork and resilience to attain success as factors beyond our control put new pressure on our dealer-clients.

Dealer Ops•by David Ibarra•December 12, 2023

Agents achieve the greatest rewards by establishing positive and purposeful habits.

Consumers will respond to genuine, respectful expertise, even in tight times.

Dealer Ops•by Ronnie Wendt•November 3, 2023

Effective sales programs make them an option.